Understanding the Commercial Insurance Claims Process


Filing a commercial claim can be a complex process, as insurance companies often aim to minimize payouts. When you submit a claim, their first move is to send an adjuster to inspect the damage. Keep in mind, this adjuster is working for the insurance company and may not be focused on getting you the best possible settlement.

The insurance company typically follows specific steps during the claims process. To maximize your payout, hiring a public adjuster is a smart decision. Excel Adjusters is here to assist. We offer:

  • Advocacy Against The Insurance Adjuster: We provide public insurance adjusters and expert support to help counter any biases from your insurance company. A public adjuster works solely for you, leveling the playing field and providing expert representation during the property evaluation process.
  • Insurance Industry Expertise: In Santa Clarita, our licensed insurance professionals bring a wealth of knowledge to the table, allowing them to interpret insurance policies, evaluate damages accurately, and negotiate strategically with insurance companies.
  • Expert Guidance Through the Claims Process: Navigating insurance claims can feel overwhelming, especially when you need to gather and present evidence. Our experienced public adjusters offer professional guidance, ensuring you're supported from the initial claim filing all the way through to the final settlement.
  • Efficient Communication with Insurance Companies: Our deep knowledge of your commercial insurance policy ensures smooth communication with your insurance provider. By speaking the same language as their claims adjuster, we protect your interests at every turn, leading to a fair settlement that addresses all your property repair needs.

Why Us - Our Services


Loss Assessment by Experts

We collaborate with skilled public adjusters and other professionals who play a vital role in supporting your insurance claim. These independent experts focus solely on your needs, ensuring the evidence and conclusions are unbiased and work in your favor.

Comprehensive Documentation of Property Damage

After evaluating the damage, we meticulously document all the evidence required to support your claim. We also ensure that hidden damages are identified with the help of specialized experts who may detect problems the insurance company or you could miss.

Claims Strategy Formulation

Our approach includes a detailed review of your insurance policy to design the most effective strategy for your claim. By analyzing the specifics of your coverage and your property, we develop a plan to secure the maximum compensation possible.

Why Us - Our Services
Providing Full Proof of Loss

Providing Complete Proof of Loss

With detailed evidence and a strong understanding of your policy, we provide thorough proof of loss to your insurer, strengthening your claim and increasing your chances of success.

Managing All Communications

We handle all the communication between you and the insurance company, ensuring a smooth process. Throughout your fire insurance claim, we’ll keep you informed and guide you every step of the way.

Negotiating for the Best Settlement

We are skilled negotiators who work tirelessly to secure the highest possible settlement. By leveraging our experience, we aim to maximize your payout and ensure you get fair compensation.

What Our Commercial Claims Services Cover


Commercial Claims Services Cover
  • Wind & Hail Damage Claims:
  • Wind and hail, often caused by storms, can lead to significant damage to your commercial property. We’ll send a public adjuster to assess the impact on your roof and other areas of your property in Santa Clarita.

  • Fire Damage Claims:
  • Fire damage can be complex, with hidden effects like smoke damage or water damage from firefighting efforts. We’ll ensure a professional hygienist inspects your property in detail before submitting the claim.

  • Water Damage Claims:
  • Water damage can be costly and complicated. We’ll pinpoint the cause of the damage and collect the necessary evidence to file your insurance claim effectively.

  • Vandalism Claims:
  • Vandalism can be a serious issue for businesses, especially when it impacts restrooms or the exterior of your building. We’ll create a property insurance claim that addresses the costs to clean up and replace any vandalized items or areas.

  • Theft & Burglary Claims:
  • Despite precautions, theft and burglary can still affect your business. In such cases, we’ll carefully document every item that was stolen to ensure you receive a fair payout to replace your lost goods.

  • Personalized Claims:
  • We understand that each claim is unique. Our public adjusters provide personalized service, customizing their approach based on the specific damage your property has sustained.

Providing Full Proof of Loss

Commercial Insurance Claims FAQ

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What is a commercial insurance claim?

A commercial insurance claim is a formal request made by a business to its insurer for financial reimbursement. The claim covers damage or loss to the business’s property, assets, or operations—whether due to events like storms or vandalism—according to the details of the commercial insurance policy.

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What types of damages are typically covered by commercial insurance?

Typical commercial insurance policies cover damages from storms, natural disasters, business disruptions, theft, liability, and employee injuries. However, the specifics of your coverage can vary based on your region and policy type, so it’s essential to review your policy details before filing a claim.

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What is the difference between a public insurance adjuster and an insurance company adjuster?

The main distinction between a fire claims public adjuster and an insurance adjuster is their allegiance. Insurance companies hire independent adjusters to handle claims, which may lead to outcomes that benefit the insurance company. A public adjuster, however, works directly for you, aiming to get the best possible result from your claim.

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How can I prevent disputes with my insurance company?

To prevent disputes, the best approach is to engage a public insurance adjuster. Their thorough documentation of evidence, combined with a deep understanding of your policy and transparent communication, helps ensure a smooth claims process.

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How much does hiring a public adjuster cost?

Typically, public adjusters charge a portion of the settlement, which incentivizes them to maximize your claim’s value.

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