WHAT TO EXPECT DURING THE WATER DAMAGE REBUILD PROCESS

Water Damage Rebuild

Step 01

Protect yourself and your home

We all know water and electricity don’t mix. Consequently, if water damage has occurred around outlets or light fixtures, switch off the water and main power supply. Don’t touch standing water before the electricity is turned off and stay out of rooms where the ceiling or floor is sagging. If water has been present for more than 24 hours, either wear a surgical mask or avoid going in the building to reduce your risk of inhaling mold, lead, or asbestos.

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Step 02

Hire a Plumber

As soon as you notice water damage in your home or business, hire a licensed plumber who can locate the source of the leak and provide evidence as to how long the leak has occurred. Insurance companies will not cover leaks that have lasted for more than 14 days, so having a licensed professional insurance adjuster determine when the leak began can be crucial to your claim being covered.

Step 03

Collect Evidence

If you’re planning to file a claim with your insurance company’s adjuster, be prepared to provide evidence. Take photos and video of the leak occurring, as well as damage done to your floors, furnishings, and any other valuables affected by the leak. In addition, hold on to any broken pipes, filtration systems, water heaters, garbage disposals, washing machines, or any other devices that caused or contributed to the leak. Having this type of evidence throughout the claims process will help ensure coverage from your insurance company.

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Step 04

File A Claim And Expect Your Insurance Company To Do Their Research

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What Kind Of Water Damages Should Be Covered?

water damages should be covered

Step 05

Do Damage Control

WATER DAMAGE REBUILD PROCESS

Since mold can start to grow within 24 hours, it’s important to begin the rebuild process as soon as possible. As mentioned previously, this process can vary for property owners based on individual circumstances, but most water damage rebuild projects will include the following steps:

Water Clean-Up

Step 01

Water Clean-Up

First things first, the water needs to be removed. We recommend hiring a professional water damage mitigation company for this, as they not only have the proper equipment for the job, but are trained to know where to look for hidden water damage. In addition, depending on the source of the leak, the water involved may contain sewage, urine, chemicals, mold, and other health-hazardous toxins. Professional water damage technicians have special protective gear to wear while cleaning up your home or business and know what precautions should be taken during the process.

Fixing The Leak

Step 02

Fixing The Leak

Before you can move forward with the rebuild, you need to fix the leak. Otherwise you run the risk of the rebuild job being ruined! If your insurance agrees to provide coverage, they usually will pay for repairing the exact location of the leak but not re-piping the entire home or pipeline. To do this, insurance companies will most likely hire a leak detection company or specialized plumber to identify the exact location of the leak and complete the repairs.

Step 03

Dry Job

Once the leak is fixed, the damaged areas need to be dried out. This prevents further water damage and can impede mold growth. For best results, a water damage rebuild company should be contacted for this process. They will use professional equipment such as commercial-grade heaters, dehumidifiers, and air movers to remove moisture and increase circulation. Air scrubbers may also be used to remove mold particles from the air.

We should note—if you’ve filed a claim with your insurance, your insurance company may recommend a water damage rebuild company to complete the drying process. However, you should be aware that there are water damage rebuild companies that work strictly on the insurance company’s side. These organizations are regularly fed jobs, sometimes 30+ jobs per month, from insurance companies.

Since insurance companies have the authority to dictate how much gets paid out during your water damage claim, they are able to use leverage against their water damage rebuild vendors. This means a water damage rebuild company hired through your insurance may look for shortcuts in the drying process to appease an insurance company that they regularly work with.

Instead of automatically agreeing to use the water damage rebuild company recommended by your insurance, we suggest finding a licensed and objective water damage rebuild company that is able to do honest work. The water damage rebuild company of your choosing will most likely bill your insurance company directly. As long as the water damage is caused by an incident that is covered in your policy, your insurance company should cover payment for this service.

Step 04

Lead and asbestos abatement

Although most water damage rebuild companies will try to take a minimally-invasive approach to the drying process, in some cases, drywall, insulation, and any other non-salvageable materials will need to be removed. If your house was built prior to 1990, the rebuild company may test your home for lead and asbestos, as these materials may need to be handled during the drying and rebuilding process.

Each state has different rules and regulations regarding lead and asbestos removal, but some states require specially-licensed contractors to work with these hazardous materials. Any reputable water damage rebuild company will know the rules for your specific state and will be able to help guide you through the asbestos or lead abatement process if either of those materials are found to be present.

Dry Job
Cleaning Personal Belongings
Cleaning Personal Belongings

Step 05

Cleaning Personal Belongings

After the dry job is complete, your personal belongings should be given antimicrobial treatments to prevent mold and bacterial growth. This may include carpets, clothing, furniture, curtains, and any other items that could be affected.

Step 06

Rebuild

After water has been removed and the drying process is complete, the actual rebuild work can begin. Depending on the extent of the damage, the rebuild process will involve removing, repairing, or replacing any materials or structural elements of your home that were affected by the leak. This may include drywall, cabinets, hardwood floors, the home’s foundation, and more.

Although some water damage rebuild companies can complete the drying process and also repair or replace affected areas of your home, we recommend consulting a well-reputed professional contractor for the job. Your insurance may recommend a list of vendors who will offer to do both the drying and repair job, but often times these vendors either lack expertise or will try to cut corners in order to save the insurance company money. Either way, many homeowners end up unsatisfied with the work.

By choosing a professional contractor that you trust, you’re more likely to get quality results. Plus, since you should already have an estimate from your claims manager as to what your insurance company is willing to pay for repairs, you can negotiate with your chosen contractor to fit within that budget.

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